Shipping Policy

Free Discrete Shipping

No hidden fees. How does it work?

Free Shipping of Premium Dolls to the US and Europe

Check Shipping availability of Sex Dolls to your Country

    We are distributors of Sex Dolls with warehouses in United States, Germany, UK and manufacturing facilities in Shenzhen (China).

    Order Processing Time:

    Order processing time can range from 3 - 12 business days*, depending on the selected customization options and the number of orders in queue.

    *Please understand that a sex doll is a customized product that is made-to-order according to the customer's specifications. Although we strive to ship every order in the above time-frame, processing time could be slightly longer in exceptional cases.  

    Processing time for Sex Robots with Artificial Intelligence: 7 - 15 business days. AI Sex Robots require additional processing time as all hardware, software and sensor features are checked during quality inspection.  

    Shipping Time:

    ⚠️ Service Impact Related to Coronavirus

    Country Shipping Time
    United States 3 - 9 business days
    Canada 3 - 9 business days
    European Union
    8 - 15 business days
    3 - 9 business days

      Track my Order

      FedEx Tracking

      UPS Tracking

      USPS Tracking

      Order Confirmation:

      As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren't missing anything.

      We Respect Your Privacy

      Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. 

      There is no specific indication or labelling on the box that reveals the contents inside.

      For international shipments your doll will be labelled “mannequin” (for customs clearance).

      If you do not want to receive the order at your home, we can always send it to a UPS store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

      Full legal name must be provided at checkout as delivery may require Photo ID and signature.

      Import Taxes

      If your shipping address is outside USA, import taxes may be required at delivery. We have nothing to do with this. It is required by some countries. Buyer is responsible for import taxes and fees.

      Shipping Delays

      Premium Dolls shall not be held responsible if shipments are delayed for any reason beyond Premium Dolls control. 

      These terms are accepted when placing an order at Premium Dolls. 

      Do you have any more questions? Check out our FAQs

      Find the perfect doll for you on our Sex Doll Finder