Shipping Policy

UPS and FedEx are delivering during the lockdown to all US states. 

Free Discrete Shipping

No hidden fees. How does it work?

Free Shipping of Premium Dolls to the US and Europe

    We are suppliers of Sex Dolls with warehouses in United States, Germany, UK and manufacturing facilities in Shenzhen (China).

    Order Processing Time:

    Order processing time can range from 3 - 9 business days*, depending on the selected customization options and the number of orders in queue.

    *Please understand that a sex doll is a customized product that is made-to-order according to the customer's specifications. Although we strive to ship every order in the above time-frame, processing time could be slightly longer in exceptional cases.

    Shipping Time:

    Shipping Time (Local Delivery - USA & Europe): 3 - 7 business days

    Shipping Time (International Delivery - Rest of the World ): 4 - 10 business days

    Track my Order

    FedEx Tracking

    UPS Tracking

    USPS Tracking

    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren't missing anything.

    We Respect Your Privacy

    Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. 

    There is no specific indication or labelling on the box that reveals the contents inside.

    For international shipments your doll will be labelled “mannequin” (for customs clearance).

    Billing statement on your credit card will show a charge from 'PD.COM'

    If you do not want to receive the order at your home, we can always send it to a FedEx store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

    Full legal name must be provided at checkout as delivery may require Photo ID and signature.

    * If your shipping address is outside USA or Europe, import taxes may be required at delivery. We have nothing to do with this. It is required by some countries. Buyer is responsible for import taxes and fees.

    Premium Dolls shall not be held responsible if shipments are delayed for any reason beyond Premium Dolls control. 

    The Terms presented above are accepted when placing an order at Premium Dolls. 

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