Service Impact Related to Coronavirus:

Update 05/26/2020:

  • If your tracking information shows your parcel has not moved for over 15 business days, please note that we are now re-sending your order with a faster shipping method.

Update 05/16/2020:

For custom sex doll orders sent from our factory in Shenzhen (China):

  • UPS Expedited shipments can experience delays of up to 14 business days.
  • If your tracking information shows your parcel is not moving, we kindly ask that you wait patiently for tracking updates. 
  •  The UPS distribution center is saturated and most orders need to queue up for shipment.
  • As soon as your parcel is scanned at the distribution center, the tracking status will be updated with the exact delivery date.
  • We sincerely apologize for any inconvenience this may cause. Please understand that shipping delays are completely beyond our control

Update 04/23/2020:

For custom sex doll orders sent from our factory in Shenzhen (China):

  • As of this week, UPS Expedited shipments are experiencing delays of 7 business days.
  • If your tracking information shows your parcel is not moving, we kindly ask that you wait patiently for tracking updates. 
  • We sincerely apologize for any inconvenience this may cause. Please understand that shipping delays are completely beyond our control